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Coronavirus Update details

Coronavirus Update

Coronavirus Update 5th January 2021

After the Government announcement that came into effective from midnight on 4th January 2021, we are now in National lockdown and the key message is ‘Stay at Home’.
With immediate effective we sadly have to close our shop to customers as we are classed as non-essential retail. However as in previous lockdowns we will be onsite and processing mail orders via our website or telephone orders. We are permitted to offer click and collect service however this is only for people local to us (more details below)
We will also be available to answer queries via email or telephone.

Please take the time to read below.

Ordering
Some of our team will be on site to take and process orders.
Orders can be placed via our online shop or telephone (01723 859545)
.
Our telephone lines will be open:
Monday - Friday, from 10am - 4pm
Out of these hours you can either leave a message on our answer phone or send us an email (email address can be found on the top of our home page on our website) Email is our preferred method of communication.
We will get back to you as soon as we possibly can.

Delivery
We will work hard to get all orders placed before 12pm (Monday to Friday) dispatched on the same day. (Excluding pallet freight)
Please be aware this also affects couriers who are working extremely hard in challenging circumstances, there may be delays to your delivery, however we will do our best to ensure this does not happen.

Collections
Please read the Government policy below re travelling which includes click and collect.

Government policy re Travel

You must not leave your home unless you have a reasonable excuse (for example, for work or education purposes) If you need to travel you should stay local – meaning avoiding travelling outside of your village, town, or the part of a city where you live – and look to reduce the number of journeys you make overall. On the list of reasons, you can travel is buying goods or services that you need; however, this should be within your local area wherever possible

If you want to collect any goods, including logs, this can be done by arrangement, please phone (01723 859545) so we can confirm a date and time.
If ordering online to collect please state on your order ‘pick up from store’ and then telephone us to arrange collection.
We would like all goods including logs to be paid for by card or PayPal before collection. This is to help with less contact.

When collecting please ring the doorbell. We ask that you adhere to the safe distancing rule, wear a face mask  and follow the requests of our team for us all to remain as safe as possible.

Technical or advice queries
Please contact us by telephone (01723 859545) or email. Email is our preferred method of communication.
Our telephone lines will be open:
Monday - Friday, from 10am - 4pm. Out of these hours you can either leave a message on our answer phone or send us an email (email address can be found on the top of our home page on our website)
Please bear in mind that this has affected some of our suppliers who are also running on limited staff and reduced hours. We will get back to you as soon as we possibly can.

Please keep checking our website or Facebook page for updates as you are aware things can change daily.

We are sorry for any inconvenience this may cause.
Our priority as always is the safety and health of you, our customers, ourselves and our team.
Thank you for your custom and support at what has been and still remains a very difficult and challenging time for us all.

On behalf of all of us at Snainton Woodworking please take care of yourselves and your families.
We look forward to seeing you once again when it is safe to do so.

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