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Coronavirus Update details

Coronavirus Update

Coronavirus Update 3rd August 2020
Changes to our store opening hours.
From this Saturday (8th August) inclusive we will now be back open on a Saturday.
Our opening times will be:
Monday - Saturday: 10am - 4pm
Sunday & Bank Holidays: Closed

Wednesday late night opening and beginners night will not recommence this year. We will review this in early 2021
We have measures in place under the Government guidelines for Covid-19.
We ask that you adhere to these at all times to keep yourselves, other customers and our team as safe as possible.
Please familiarize yourself with these.
Store Entry
Customers and staff with symptoms are requested not to enter the store.
We will manage entry into the store, only allowing a limited number of people into our store at any given time.
If the store is to the maximum capacity there will be a sign on the entrance door asking you to wait outside until a customer exits the store. Please stand 2 metres away from the entrance door to ensure social distancing is maintained.
We would encourage customers to shop alone where possible.
Customers who are accompanied by children must take responsibility for supervising them at all times.
We cannot accept dogs on the premises during this time.
Face masks, Sanitising, Hygiene & Cleaning
Please wear a face mask/covering on entry to the store.
If you are exempt from wearing a mask due to health reasons please ensure a member of staff is aware of this on entry.
It is not a Government requirement for employees in shops to wear face masks, however our team will be wearing them enabling us to keep our customers as safe as possible.
An automatic hand sanitiser machine is situated just inside the entrance door on the right hand-side. It is essential that you sanitise your hands when entering the building. If you prefer to wear gloves you must sanitise your gloves on entry.
Customers are requested to avoid handling products whilst browsing where at all possible e.g. machinery, tools.
Shopping trolleys & baskets will be sanitised after each use.
Shopping trolleys that are taken to the car park, on return please leave them in the designated area outside. This ensures we can then sanitise them. On entering the store please do not take trolleys from this outside area.
Staff will be washing and sanitising their hands frequently.
Social Distancing
Customers & staff to maintain the 2 metre social distancing rule wherever possible. Floor markings have been put down to help facilitate social distancing.
The government ruling still remains to stay at 2 metre distance wherever possible.
While at the till point please stand behind the screen or social distancing line while being served.
One-way System
Where possible we will have a one-way flow through the store. Arrows are on the floor to guide you through the store.
Payment Terms
Card payment is the preferred method of payment to avoid handling cash.
However we will accept cash if that is your preferred method of payment.
Customer Toilets
Our customer toilets will be closed indefinitely.
Let's work together on this.
This is a new way of shopping and working for everyone, lets help each other through this transition. Please be patient with other customers and our team.
Events

Regrettably all our in store events are cancelled for this year.
Harrogate Woodworking Show that we exhibit at is also cancelled for this year. The show will take place next year on 12th - 14th November 2021.
Online & Telephone ordering remains unchanged.
Ordering
We can still take orders via our online shop 24/7 and by telephone (01723 859545).
Delivery
We will work hard to get all orders placed before 1pm dispatched on the same day.
Please be aware this also affects couriers who are working extremely hard in challenging circumstances.

Collections
Order online or by telephone to collect. Telephone 01723 859545. Collection can only be made during our shop opening hours.

We apologise for any inconvenience this may cause.The health and safety of our customers and staff is a priority.
Once again we would like to thank you for your custom and support through this challenging time.


As you are aware Government guidelines are changing daily.
Please keep checking our website for updates. 

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